Job Description
Job Overview The Business Continuity Manager is responsible for developing, coordinating, and executing the organization's business continuity strategy. This role ensures the company is prepared to respond to and recover from disruptions affecting business operations, reputation, regulatory compliance, and stakeholders.
Job Responsibilities Key duties include, but are not limited to:
- Lead Enterprise Business Impact Analyses (BIA), assisting business leaders in identifying critical processes, recovery objectives (RTO, RPO), maximum tolerable downtimes (MTD), and critical dependencies.
- Conduct business continuity risk assessments, analyzing potential impacts of disruptions such as natural disasters, security breaches, legal claims, and market shifts.
- Develop and maintain business continuity plans, including protocols for call trees, recovery teams, contact information, alternate site requirements, and scenario procedures.
- Coordinate with third-party vendors to establish, document, and test contingency and resolution plans, as well as performance management.
- Define business continuity testing methodologies and coordinate exercises, including Alternate Site Testing, Table-Tops, Call Tree Testing, and Third-Party Testing.
- Facilitate business continuity exercises for business units, applications, systems, and platforms, ensuring post-exercise evaluations, issue tracking, and improvement recommendations.
- Contribute to enterprise incident and crisis management plans.
- Collaborate with technology support teams to maintain recovery documentation and validate alternate site readiness.
- Ensure business continuity documentation is up-to-date, assembling an inventory of critical resources and alternate site requirements.
- Provide 24/7 on-call support for emergencies requiring business recovery or disaster recovery activation.
- Assist in internal and external audits related to Business Continuity and Disaster Recovery (BC/DR) and Enterprise Resiliency programs.
Requirements Required Skills: - Strong understanding of the FFIEC Business Continuity Management framework.
- Extensive experience in Business Continuity, Disaster Recovery, and Operational Resiliency.
- Excellent written and verbal communication skills, with the ability to engage all levels of management.
- Solid knowledge of key functions, processes, and resources within U.S. financial institutions.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Visio, and project management tools).
- Strong ability to build relationships across multiple stakeholders, including senior leadership and department heads.
- Exceptional ability to communicate BC/DR concepts to both technical and non-technical audiences.
- Calm and competent demeanor in high-pressure situations.
- Strong analytical skills, ability to manage multiple projects under strict timelines, and adaptability to dynamic environments.
Required Experience: - Bachelor's degree in a related field, preferably with a financial or banking background.
- Minimum of five years of related experience, with at least four years in Business Continuity and/or Disaster Recovery Management.
- Associate Business Continuity Planner (ABCP) or equivalent industry certification.
Preferred Experience: - Certified Business Continuity Planner (CBCP) or equivalent certification.
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