Job Description

Director of Patient Services  (DPS)

SPECIALTY: LHCSA

HOURS:  M- F Days 9-5, 24/7 responsibility – phone on call

DUTIES:  

Collaborate with physician, family and patient to ensure safe discharge plan is understood and executed by all parties involved

Advocate with physician and contracts for approval of additional service hours as identified for patients in need

Ensure that 24/7 services are fully supported by appropriate supervision at all times

Assign and monitor caseloads

Review and approve all initial client files/paperwork

Assign and monitor visits to clients

Promote staff development and oversee Inservice training content

In collaboration with the Nursing Supervisor, develop a Plan of Care for each client

Implement and approve methods and procedures for client care that ensure a high quality of care

Ensure Homecare and the Assisted Living Program receive client hospital discharge summary

Provide regular update reports to the Administrator

Communicate with CASA office regarding any inquiries when required

Participate in Agency meetings and committees, or external conferences, as directed by the Administrator

Participate in staff meetings as directed by the Administrator

Collaborate with the Agency Administrator regarding policies relevant to patient care

Collaborate with the Administrator to present regularly to the Quality Improvement Committee and respond to any issues identified

Oversee the maintenance of stock PPE supplies and equipment

Collaborate with RN Supervisors in Clinical Records Review and Infection Control

Review and follow up on all complaints, client/Home Health Aid incidents and ensure incidents are reported to Risk Management

Cooperate with HR and Risk Management to ensure compliance with DOH/Corporate Compliance and HIPAA guidelines

Communicate with the CHHA regarding services provided by CHHA staff or a change in a client’s condition that requires assessment by CHHA staff

Supervise all nurses and paraprofessionals

Recruit, hire, supervise and develop assigned staff; ensure programs are adequately staffed at all times and that staff are oriented to respective roles within the program structure

Support Administrators and supervisory staff in the daily functioning of day-to-day operations as well as timely decision-making to ensure the delivery of high performance

Provide oversight, coaching, mentoring, evaluation, and guidance to direct reports leading to their embracement of RiseBoro’s mission, vision, and values, as well as practices contributing toward a safe, motivating, and respectful environment

Ensure proper maintenance of medical records and overall compliance with all state, federal and local laws regarding licensure and certification of staff; performs initial competency and annual field staff evaluations

Prepare, review, and submit timesheets on a bi-weekly basis to the payroll department for processing

QUALIFICATION:
3-5 years minimum of Nursing leadership and supervisory experience required

Required experience working in an LHCSA

Skills, Knowledge & Abilities:

Ability to demonstrate strong knowledge of Home Care and Assisted Living Program policies and procedures

Strong interpersonal skills with the ability to communicate effectively

Strong organizational and administrative skills; excellent attention to detail

Ability to navigate a fast-paced environment

Excellent documentation skills with the ability to meet deadlines

Excellent assessment skills

Strong problem-solving and leadership skills

Strong computer proficiency using standard office software programs required, particularly Microsoft Office; ability to utilize technology in daily work; experience with web-based applications

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