Job Description

Summer Internship (May - July 2025)

Position Mission: The helpdesk role at C/Sharpe is the first point of contact for technology services and requests. The mission statement of the helpdesk relates to the Core Values of being Servant Hearted, Trustworthy, taking Ownership of the issue and producing Results.

Culture Competencies / CSC Core Values:

Servant Hearted - You will handle the user's request with care and empathy.

Trustworthy - There will be system access and data privacy concerns related to your role. You will be a trustworthy steward of the user's request and of their data.

Ownership - You will show ownership of each request and that they are resolved in a timely manner.

Results - From the ticketing system to onboarding your results will be backed up by the support you provide. Each interaction should be professional and personable.

Effort - From a simple password reset, to an in-depth triage of prioritizing multiple requests your role is vital to addressing the needs of the organization.

Role Competencies:

1) Knowledge and understanding within the Information Technology realm

2) Effective verbal and written communication skills

3) Ability to multitask

Job Responsibilities Include:

1) Respond to requests via email, inbound calls, and/or via tickets utilizing the company ticketing system.

2) Attend weekly staff/mentor meetings

3) Work with vendor support to resolve issues

4) Set up new user accounts and devices

5) Track and report inventory utilizing the asset management software

6) Provide user orientation via onboarding

7) Perform various tasks related to documenting instructional materials

8) Escalate requests as necessary

9) Adhere to cybersecurity methodologies and standards C-Sharpe Co LLC

Job Tags

Summer internship,

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