Job Description

Job Description:  

The Cardinal Health Pharma ecommerce team is looking for a Lead, UX Researcher to help us create digital experiences that empower patient care. We are looking for a passionate researcher and team player who will be part of a massive digital transformation effort. This Lead, UX Researcher will be responsible for uncovering any and all unmet and unstated needs of our users and establishing and maintaining a growing and evolving customer feedback loop. 

Essential functions:

The Lead, UX Researcher will help uncover and define user needs, analyze data gathered through a variety of generative and evaluative research methods, and present findings to stakeholders across the organization. They will help establish benchmarking efforts on a regular cadence, leverage analytics and other data sources to identify usability issues and areas for future enhancement, and validate whether or not digital transformation efforts are meeting the needs of our users. The Lead, UX Researcher will apply these skills to advocate for the customer experience and work directly with the Product and UXR teams across multiple teams and products.

Responsibilities:

• Guide and help remove obstacles for UX researchers 
• Work with UX researchers to identify the proper research methods needed to best meet the needs of the goals of the problems we are trying to understand 
• Conduct or support primary user research studies with business stakeholders and users to gain insights around met, unmet, stated and unstated needs 
• Conduct or support secondary research efforts including analytics, user recordings and feedback, survey results, customer service call logs, internal usage reports, and others 
• Benchmark our experiences to ensure improvement with subsequent releases
• Validate concepts and prototypes to uncover additional insights and opportunities 
• Translate research data gathered into actionable recommendations that help inform future efforts
• Deliver recommendations to business partners and leaders in a consumable and actionable way
• Leverage UXR to inform strategic direction on future and current transformation efforts
• Conduct both moderated and unmoderated studies
• Partner with a digital product team working with UX, UI, Product, customer support, technology and other internal business partners 

Qualifications:  

• Provide a digital portfolio (demonstrating professional research and problem-solving skills)
• 3-5 years of project and resource management experience preferred
• 5+ years of experience conducting, analyzing and communicating user research findings and insights preferred
• Demonstrated ability to assess a situation and apply the correct method for uncovering user needs and product opportunities 
• Excellent problem-solving skills
• This role frequently interacts with and presents to senior leadership. Excellent verbal and written communication skills, as well as presentation and story-telling abilities are essential.
• Have a background in ethnography and/or cognitive science methods (ideal) 
• Passionate about understanding and helping teams to empathize with users' experiences
• Have an understanding of human-centric design principles
• Demonstrable ability to conduct moderated and unmoderated testing methods
• Have a Master's Degree or higher degree in HCI, UX research, cognitive science or other relevant human disciplines 
• Have worked in an agile environment
• Ability to balance and prioritize multiple work streams at one time
• Reliable, responsive, and with excellent time management skills
• Have worked in virtual teams 
• Ability to travel as needed (roughly 25% of time) to conduct research
• Have created and presented your work in multiple formats, in particular slide format (think PowerPoint primarily) to upper management, stakeholders and other business partners in a consumable and enjoyable manner 
• Adaptable to changes in priorities and ways of working
• Skills with evangelizing UX across organizations
• Understanding of digital accessibility preferred
• Design-thinking badge or coaching certification preferred
• PhD in a behavioral discipline preferred

Anticipated salary range:  $121,600 - $156,300

Bonus eligible:   Yes

Benefits:   Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 11/28/2024 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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